Initial Contact

From the initial contact by one of our customer service team, the arrangements are made for your vehicle to be collected by our staff or for you to bring your vehicle to us.
A replacement car is offered, you’ll just need to arrange insurance cover or we can arrange it for you for a small daily charge.

Work Specification

Once the vehicle arrives on site, the Vehicle Damage Assessment team will provide a detailed work specification, which is then agreed with the policy holders' insurers.
Insurance negotiations today are supported by the use of digital imagery, allowing pictures of the damaged vehicle to be sent to the insurer's claims office to give much faster authorisation for the repairs to commence.

Authorisation

Following the authorisation of work, the parts are ordered and once received the vehicle will be scheduled into the Bodyshops production process. Repairs sometimes involve the use of high specification jigs, alignment systems and all of the necessary equipment to produce a quality repair.

The most up to date spray booths are used together with water based paints, providing the most modern environment friendly approach to vehicle refinish. Our paintwork and corrosion protection carry a lifetime warranty. Mechanical parts are covered by manufacturers warranty (usually 1 year).

Once the vehicle repairs have been completed, the last stage is for the vehicle to be cleaned and prepared for collection. One of our senior managers will check the repairs before final quality control sign off. Then our customer service team will make contact with you to arrange collection.

All customers will receive regular updates on the progress of the repair - please specify how often you would like to be updated and your preferred contact method, i.e. by telephone, by text message or by email.